Refund policy

We want you to be happy with your order. If something isn't right, contact us and we'll help.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at contact@plainsighthome.com.

Please include your order number and photos or video showing the issue.

Once we've reviewed the issue, we'll arrange an appropriate replacement or refund at no additional cost to you.

Do not return a damaged, defective, or incorrect item unless our support team specifically asks you to.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and include any original packaging or accessories where applicable.

To start a return, contact us at contact@plainsighthome.com with your order number.

Please do not send your order back before contacting us. Once your return is approved, we'll provide the return instructions and destination.

For returns due to a change of mind, preference, size, color, or similar reasons, return shipping costs are the customer's responsibility.

We recommend using a trackable shipping method, as we cannot process a returned order that cannot be verified as delivered.

Refunds

For approved standard returns, we will inspect the returned item and approve or decline the refund within two business days of confirmed receipt.

Approved refunds are issued to the original payment method.

Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account after it has been issued.

Cancellations

If you'd like to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellations or changes once an order has entered processing or has shipped.

Questions?

Contact us at contact@plainsighthome.com and include your order number so we can assist you as quickly as possible.