Shipping policy

Last updated: September 26, 2026

We want getting your order to be simple and predictable. Below you'll find everything you need to know about processing, delivery, tracking, and shipping issues.

Shipping Cost

Standard shipping is free on all U.S. orders.

If additional or expedited shipping options become available, they will be displayed at checkout.

Processing

Orders are typically processed and shipped within 1–3 business days.

Once your order has shipped, you'll receive a confirmation email with tracking information when available.

Orders placed during weekends, holidays, or periods of unusually high demand may require additional processing time.

Estimated Delivery

Most U.S. orders are expected to arrive within 4–6 business days from the date the order is placed. This estimate includes processing and transit time.

Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and holidays may extend the calendar delivery date.

Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, holidays, incorrect address information, or other circumstances outside our control may occasionally affect delivery.

If your order is experiencing an unusual delay, contact us at contact@plainsighthome.com and we'll look into it for you.

Tracking Your Order

When tracking is available, we'll send it to the email address used during checkout.

Tracking information may take some time to begin showing movement after your shipment confirmation is sent.

If tracking has not updated for an extended period or your order appears to be stuck in transit, contact us and we'll investigate.

Multiple Packages

Some orders containing multiple items may arrive in separate packages.

If this happens, you may receive separate tracking information for each shipment. You will not be charged additional shipping fees because an order is divided into multiple packages.

Incorrect or Incomplete Addresses

Please make sure your shipping information is accurate before completing your order.

If you notice an error, contact us as soon as possible. We'll do our best to update the address, but once an order has entered fulfillment or has shipped, we may no longer be able to change it.

We cannot guarantee replacement or reimbursement for an order that cannot be delivered because incorrect or incomplete information was provided at checkout. However, contact us if this happens and we'll review the situation with you.

Lost Packages

If your package appears to have been lost in transit, contact us.

We'll investigate the shipment using the available tracking information. If we determine that an order was lost before delivery, we'll make it right with a replacement or refund at no additional cost to you.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot find it, please first:

  • Check around the delivery location and any secure or concealed areas where the carrier may have left it.
  • Check with other members of your household, neighbors, building staff, or reception desk where applicable.
  • Allow a short period of time in case the carrier marked the package as delivered shortly before completing delivery.

If you still cannot locate it, contact us and we'll help investigate.

Shipping Delays

Most orders arrive within the estimated delivery period, but delays can occasionally happen.

If we become aware of a significant delay affecting your order, we'll work with you on the available options, which may include continuing to wait for the shipment, a replacement, or a refund where appropriate.

Questions?

Contact us at contact@plainsighthome.com. Please include your order number so we can help you as quickly as possible.